Safe Harbors CEO Jay Ellenby knows the travel industry front, back, and in-between. As cited in an article posted on travelmarketreport.com, Ellenby also knows what makes for a great travel agent. He is quoted, "Aside from the skillsets required (GDS, customer service, etc.), we look for those with a great and positive attitude first. We then look for those who are eager and hungry to learn while ultimately improving themselves professionally." Click here to see the entire article.